Continual Process Improvement

Developed a strategic vendor program for a high volume national financial processing firm needing to reduce costs while improving performance. 

• This platform delivered a sustainable 52% reduction in production expenses through realignment of the fixed cost component,

• creation of a strong service level/performance based compensation model,

• and 25% increase to production pull-through created by targeting core competencies within process architecture.

 

Opening Up
Lines of Communication

Installed a robust governance model for a Minneapolis area group to improve working relationships with external vendors, as well as key internal business units.

• The practices implemented there resulted in a relationship management platform that added an estimated 20% to contract value through less conflict, heightened clarity, and faster decision making.

 

Proactive Risk Management

Authored a change management protocol for a recognized BPO (Business Process Outsourcing) services provider to enhance the speed to market and quality of essential initiatives.

• The adoption of this infrastructure created value for this business by reducing turn times by 35%,

• lowering implementation costs by one third,

• and raising audit result quality to “Target” levels.

 

Whether you are a larger organization looking for better execution through more efficient and concise vendor management or a growing business that is ready to establish a strong foundation from which to build upon, have VMS complete a Needs Profile and illustrate for you the opportunities that exist.